8. Operations plan: Now, take one to two pages to answer the following questions:
- How will you produce the product and/or deliver the service?
- What are the logistics?
- What business process will you employ?
- What facility, equipment, and other resource needs are involved?
- How will you assure and measure quality and customer satisfaction?
- Who are the key players?
- What are their backgrounds and qualifications?
- What are their specific roles?
- How will the business be organized (org. chart)?
9. Personnel Plan: Use one page to describe your 'people' plan by answering questions like:
- What personnel are needed now to accomplish current goals?
- How will the number of people needed change with the growth of the business?
10. Financial Plan: As noted earlier, keep the details about your financials brief, using the same narrative style you have been using throughout the plan. Then, use a footnote to alert readers that more detailed financial schedules and assumptions will exist in a separate document. To keep focused, consider telling your story by providing the following information:
- Start-up costs, if applicable
- Revenue projections with detailed assumptions
- Three- to five-year cash-flow projections
- Three- to five-year balance sheet projections
- Sources and uses of funds if you are raising capital
11. Executive Summary: Save the beginning for the end by taking one to two pages to write a concise synopsis of the entire plan.