Pilot testing
Pilot testing involved thirty women attending OPH services (Aug-Dec
2018) at two different hospital sites (Birmingham Women’s and Children’s
NHS Foundation Trust and Walsall Healthcare NHS Trust) in the West
Midlands region of the United Kingdom. Participation was voluntary, and
all feedback was anonymous. Women were asked to reflect on the
experience of the care they had received while completing the survey,
and to provide feedback regarding its content, layout and format of the
pilot survey. They were all asked if the survey represented aspects
important to them and made suggestions for improvement. This informed
successive revisions of the pilot survey until a final version was
agreed. Hence, pilot testing helped provide an understanding of women’s
OPH journey and facilitated the modification of the pilot survey into
its final form.
Four key themes representing women’s OPH journey were identified (Figure
2). These included aspects of care representing the continuum of their
OPH journey (before, during and after) and their overall experience. The
Women’s OPH journey model (Figure 2) was used as a template to draft and
order the content of the final OPH-PSS. As a result, a two-page survey
representing women’s OPH journey was created, ready for national role
out (Appendix S1). The final OPH-PSS was shared for feedback with over
100 nurse and medical OPH practitioners who were attending a national
BSGE Ambulatory Care Network (ACN) meeting in March 2019 and a national
role out to facilitate benchmarking of OPH experience was agreed by the
ACN. Minor amendments to the content were made in response to the ACN
feedback at this stage. This included deletion of one duplicate
statement and addition of a box to input operator code for appraisal
purposes.