Before your consultation Before your consultation Before your consultation Before your consultation
Questions Response options Number of responses (n) Percentage (%)
Did you receive any written information (e.g. a leaflet or instructions about where to acquire information e.g. on-line) prior to your appointment?
Yes
4485
87.1
No
574
11.1
Yes; No (both selected in error)
4
0.1
Not answered
88
1.7
Did you feel that the information was clear and understandable? (not applicable if you answered No to the question above)
Yes - I knew what to expect
3923
76.2
Yes - to some extent
591
11.5
Not too Sure
88
1.7
No - wish I knew what to expect
46
0.9
No - it was not useful
14
0.3
Not Applicable
256
5
Not answered
233
4.5
Did you receive advice to take painkillers before the appointment?
Yes - took some
3444
66.9
Yes - did not take any
756
14.7
No - wish I had
341
6.6
No - no need
530
10.3
Not answered
80
1.5
What did you think of the waiting area, reception and facilities?
Excellent
2417
46.9
Very Good 1686 32.7
Good 765 14.9
Fair 192 3.7
Poor 8 0.2
Not answered 83 1.6