Service approach
Aiming at the core of hospital pharmaceutical care-patients, the service
ways for pharmacists to provide relevant pharmaceutical expertise have
been expanded. This approach is not limited to oral or written
pharmaceutical orders in the dispensing window, but also includes
pharmacists’ outpatient clinics and consultations in cooperation with
doctors, in the form of face-to-face conversations, lectures on
pharmaceutical expertise, drugs promotion PPT, and social third-party
applications such as WeChat. The pharmacist clinic, which originated in
the United States in the 1950s, is an important part of hospital
pharmacy at present. Through clinical practice, pharmacists can directly
guide patients to use drugs, and play a positive role in patients’
compliance and rationality of drug use. At present, the number of
pharmacist clinics is gradually increasing, mainly serving patients with
chronic diseases or patients who need long-term medication, providing
them with pharmaceutical expertise in antihypertensive drugs, diabetes
drugs, anticoagulants, lipid-regulating drugs and immunizations.
It is precisely because of the increasing demand for pharmaceutical care
that pharmacists are required to expand their means of care in
pharmaceutical practice and enhance their interaction with doctors and
other health care professionals[11]. Consequently, it is an
inevitable trend for hospital pharmaceutical care to encourage
pharmacists and doctors to cooperate and let pharmacists and doctors do
what they are best at [1]. In order to prevent medication errors and
reduce downstream clinical errors, the scope of cooperation should
include every stage of patient care [1]. For instance, from the
point of view of improving daily solutions to drug problems and tapping
the potential of pharmacists, the National Health Service (NHS)
encourages pharmacists to work in the offices of general practitioners,
and recommends financial incentives for pharmacists who work closely
with doctors [12]. Encouraging pharmacists to actively participate
in general practitioner team, and improving the communication between
them, will not only give the better play to the role of clinical
pharmacy [13], but reduce the workload of general practitioners.
Professionally trained pharmacists will also improve doctors’
professional satisfaction, for example, by helping doctors improve the
effectiveness of influenza vaccination services[14].