Service approach
Aiming at the core of hospital pharmaceutical care-patients, the service ways for pharmacists to provide relevant pharmaceutical expertise have been expanded. This approach is not limited to oral or written pharmaceutical orders in the dispensing window, but also includes pharmacists’ outpatient clinics and consultations in cooperation with doctors, in the form of face-to-face conversations, lectures on pharmaceutical expertise, drugs promotion PPT, and social third-party applications such as WeChat. The pharmacist clinic, which originated in the United States in the 1950s, is an important part of hospital pharmacy at present. Through clinical practice, pharmacists can directly guide patients to use drugs, and play a positive role in patients’ compliance and rationality of drug use. At present, the number of pharmacist clinics is gradually increasing, mainly serving patients with chronic diseases or patients who need long-term medication, providing them with pharmaceutical expertise in antihypertensive drugs, diabetes drugs, anticoagulants, lipid-regulating drugs and immunizations.
It is precisely because of the increasing demand for pharmaceutical care that pharmacists are required to expand their means of care in pharmaceutical practice and enhance their interaction with doctors and other health care professionals[11]. Consequently, it is an inevitable trend for hospital pharmaceutical care to encourage pharmacists and doctors to cooperate and let pharmacists and doctors do what they are best at [1]. In order to prevent medication errors and reduce downstream clinical errors, the scope of cooperation should include every stage of patient care [1]. For instance, from the point of view of improving daily solutions to drug problems and tapping the potential of pharmacists, the National Health Service (NHS) encourages pharmacists to work in the offices of general practitioners, and recommends financial incentives for pharmacists who work closely with doctors [12]. Encouraging pharmacists to actively participate in general practitioner team, and improving the communication between them, will not only give the better play to the role of clinical pharmacy [13], but reduce the workload of general practitioners. Professionally trained pharmacists will also improve doctors’ professional satisfaction, for example, by helping doctors improve the effectiveness of influenza vaccination services[14].