Patient satisfaction on outpatient parotidectomy journey
Patient satisfaction on different aspects of their outpatient
parotidectomy journey (e.g. pre-admission, admission on ward, in-theatre
experience, nursing care, medical care, information given, autonomy and
discharge and after care) is shown in Table 1.
Majority of patients were highly satisfied (i.e. scored 5/5) with their
preadmission visit (79.5%), admission on the ward (84.5%), operating
room experience (96.4%), nursing care (83.9), medical care (87.5%)
information received (75.0%) and autonomy (79.8%) in making decision
on their medical care. Only 61.9% of patients scored 5/5 on their
discharge and after care experience (e.g. information provided on
further treatment, transfer of information to external professional such
as general practitioners and the discharge procedure). (Table 1)