Abstract
Maturity models guide the achievement of competency maturity levels.
This study aims to develop a competency maturity model for Scrum team
members in Global Software Development (GSD environments. Each Scrum
role, such as Product Owner, Scrum Master, and Developers, has a unique
set of competencies at each maturity level. We developed the maturity
model by conducting in-depth interviews with global Scrum practitioners.
We also conducted a comparative study to determine the most appropriate
maturity model reference. The maturity model’s validation uses expert
judgment involving experts in academia and industry. The maturity model
in this study is inspired by CMMI 2.0, while Scrum and Agile Maturity
models inform the maturity levels. Results reveal that each maturity
level consists of a set of practice areas in which each practice area
may exist in several maturity levels. The practice area contains a set
of competencies with an arrangement of capability levels based on the
standards by adopting the Skills Framework for the Information Age
(SFIA) and the European e-Competence Framework (e-CF). In conclusion,
the resulting maturity model is helpful as a guide for increasing
competence gradually and measurably. This model can also develop
assessment tools to measure competency maturity levels.