Acknowledgements

We wish to thank our partners of NSW Health who contributed to the shaping of this research paper. Their dedication in gaining insight into how change is implemented and managed at NSW Health for better patient value and staff experience. We thank: Adrienne Stern of Hornsby Ku-ring-gai Health Service; Ian Richards of NSW Clinical Excellence Commission; Lea Kirkwood and Tricia Cummins of NSW Agency for Clinical Innovation; and Harry Illingworth. The research team appreciate the NSW Health staff and partners who contributed their time and advice in the development and conduct of this project. Particularly, their time during the global CoVID-19 pandemic.